About Graphisoft

Graphisoft® empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our award-winning products and solutions support OPEN BIM for workflow transparency, longevity, and data accessibility for built assets.  Archicad®, the architects’ BIM software of choice, offers a complete end-to-end design and documentation workflow for architectural and integrated architectural and engineering practices of any size. BIMx®, the most popular mobile and web BIM app, extends the BIM experience to include all stakeholders in the building design, delivery, and operations lifecycle. BIMcloud®, the AEC industry’s first and most advanced cloud-based team collaboration solution, makes real-time collaboration possible across the globe regardless of the size of the project and the speed or quality of the team members’ network connection. DDScad solutions support users with intelligent Mechanical, Electrical, and Plumbing (MEP) design tools, integrated calculations, and comprehensive documentation of all building system disciplines. Graphisoft is part of the Nemetschek Group. To learn more, visit more visit www.graphisoft.com 

About the position:

They are at the forefront of innovation, collaborating with industry leaders and helping shape the future of architectural technology. They provide second-tier technical support to the distribution channel and direct support to key clients for Graphisoft products. They have a deep understanding of Graphisoft’s solutions, and they assist service partners and key accounts with product related issues from the technical aspect.

Core Responsibilities:

• Providing product implementation, technical support, at various clients.
• Assigned to key accounts, working close together with them, understanding their workflows, setups, and advising best practices.
• Directly supporting key accounts and take ownership of customer issues through resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve complex customer issues.
• Develop and improve documentation, implementation materials and best practices.
• Lead or participate in consulting projects and investigations.

Requirements:

• High level knowledge of Archicad
• Excellent English verbal and written communication skills
• Minimum 2 years working experience in a mid/large architectural practice
• BSc degree in architecture, engineering

Desired Skills:

• Work experience as a BIM Manager or BIM Coordinator
• Work experience with BIMcloud
• BIM Author or BIM Manager certification
• Knowledge of computer network
• 5+ years in AEC practise

If you think this description fits you, come and join us in our company headquarters located at the well-known Graphisoft Park!