About Graphisoft

Graphisoft® empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our award-winning products and solutions support OPEN BIM for workflow transparency, longevity, and data accessibility for built assets.  Archicad®, the architects’ BIM software of choice, offers a complete end-to-end design and documentation workflow for architectural and integrated architectural and engineering practices of any size. BIMx®, the most popular mobile and web BIM app, extends the BIM experience to include all stakeholders in the building design, delivery, and operations lifecycle. BIMcloud®, the AEC industry’s first and most advanced cloud-based team collaboration solution, makes real-time collaboration possible across the globe regardless of the size of the project and the speed or quality of the team members’ network connection. DDScad solutions support users with intelligent Mechanical, Electrical, and Plumbing (MEP) design tools, integrated calculations, and comprehensive documentation of all building system disciplines. Graphisoft is part of the Nemetschek Group. To learn more, visit more visit www.graphisoft.com 

Responsibilities:

• Respond to Customer inquiries via email and phone, providing timely and professional support
• Place and process Customer orders in ERP/CRM systems
• Manage the invoicing and refund process
• Handle and monitor incoming Customer payments
• Provide support to Partners regarding order processing and use of the ordering system, in line with company policies
• Report process or system-related issues to IT/HQ for resolution via ticketing system
• Maintain and update Customer and License data in ERP/CRM systems
• Preparation of monthly sales reports

Qualifications and Skills:

• College or university degree
• Proficiency in English, both written and verbal (C1 or higher)
• Experience with ERP/CRM systems
• Advanced Excel skills
• Experience with ticketing system
• Customer-focused with strong interpersonal and communication skills
• High level of accuracy and attention to detail
• Process-driven with an analytical mindset
• Excellent organizational skills with the ability to handle multiple tasks simultaneously

• Problem-solving mindset and ability to escalate issues when necessary

• Ability to work independently as well as collaboratively in a team environment

• Prior experience in a similar support role is a plus

If you think this description fits you, come and join us in our company headquarters located at the well-known Graphisoft Park!